This is a pay-as-you go plan. Each service request requires a 1 hour minimum. You'll be billed by the minute after that first hour.
A long term project, such as organizing a conference, can opt for hourly billing or retain hours. We can discuss which plan is more suitable in this case.
A deposit and the signing of a Service Agreement are required before work can commence.
Monthly Retainer Plan You can retain blocked hours starting at 5 hours a month, to 10, 20, and 30 hours. The benefit? Your work takes priority over the Pay-as-you-go clients.
A Retainer Plan is ideal for the long-term project, or when you have work that repeats itself on a monthly basis. For example, you can retain 5 hours for a consultation service focusing on setting up a business. We'll go over the initial steps for your project. You can then contact me for further assistance as you go. I'll let you know when you're nearing the end of your retained hours.
If you're not sure what level of work - basic, intermediate or advance - let's talk about it.
Please note that unused hours are non-refundable and will not be carried over to the next month.
Rush job - a service request with a 24 hour deadline will incur a 25% surcharge at regular rate
Incidentals related to your project
Administrative charges (such as a NSF cheque fee) may be added to your invoice.
Additional hours not part of the original Service Agreement
Hourly clients pay a 50% deposit based on the estimate, while clients on a Monthly Retainer Plan will need to forward a Retainer fee on a monthly basis before the 1st day of their Plan.
Payment is due within 5 calendar days of the date of the invoice. There is a 5% late fee and a 2% monthly interest fee after that due date. Work and deliverables may be suspended until payment is received.
More details on the Terms are available in the Service Agreement or the Retainer Service Agreement.
Not sure which Plan to use?
Start by hiring Carole @ eTemp Assist on an hourly basis and only commit to the Monthly Retainer Plan when you're sure you need it.